Visitor Management Redesign
Streamlining the visitor check-in and pre-registration flow for facilities with mixed staff and contractor populations.
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Problem
Reception staff at a multi-tenant facility were manually cross-referencing a pre-registration spreadsheet against a separate access control system. Visitors queued during shift changes.
Process
Observed check-in during peak arrival windows (08:30–09:15). Mapped the data flow between HR, the access control system, and the front desk. Ran a design sprint to prototype an integrated pre-registration view.
Outcome
Unified pre-registration and access provisioning reduced average check-in time from 4 minutes to under 90 seconds. Reception escalations to security dropped by half.